Strategy and Operations – By, Shane Phillips

Strategy and Operations

Strategy and Operations By : Shane Phillips, MENA Regional Practice Leader Financial Services A Primer for discussion: the effectiveness of having the two concepts constantly interacting for overall effect. According to Fortune Magazine, “Less than 10% of strategies are effectively implemented.” The best strategies are really ineffective if they are not effectively implemented. What prevents […]

20% Increase in Demand for Chief Operating Officers across GCC – By, Shane Phillips

Shane Phillips

In 2001 we witnessed $11 billion in losses as a result of the Enron scandal, a drop in the bucket compared to Lehman’s estimated more than $200 billion in losses during the recent financial crisis.  These are just a couple of black swan events, which have dealt earth shaking blows to the paradigm of thought […]

Managing the Challenge of e-Service, by George Hazapis


Organizations are challenged by the growth of the web and the internet and the rise of new market entrants. An effective e-service strategy goes a long way in creating an environment conducive to delivering an effective service. Organizations that delight their customers have levels of service, provide a positive experience and exude trust in the […]

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